Terms & Conditions

Terms and conditions of sale

These general conditions of sale are strictly applied to all sales of products made by the online store jabonalia.es . Any order made to the jabonalia.es online store  necessarily implies as an essential, decisive and indispensable condition, the unreserved acceptance by the Customer of the General Conditions of Sale of the jabonalia.es online store in  force on the day it is carried out. place the corresponding order. In addition, the Client acknowledges that the acceptance of these conditions will imply their application to the order to which they refer, as well as to any subsequent order, with the exception of those cases in which new conditions are brought to their attention by the online store.jabonalia.es . The fact that the online store jabonalia.es  does not resort to any of these conditions at any given time cannot be interpreted nor will it be equivalent to waiving resorting to them in the future or in the past.
The interpretation and execution of the conditions, as well as all the acts that are a consequence of them, will be subject to Spanish law, unless there are public order provisions contrary to it.

IDENTITIES OF THE PARTIES

On the one hand, Francisco Preciado Vital (Owner of the web http://jabonalia.es) with NIF 49894781F as supplier of the products contracted by the consumer and / or user, with registered office at C / Sant Fructuós 133 1º1º 08004 Barcelona province -Spain. Contact address info@jabonalia.es and telephone (+34) 644013163. Company registered in the Mercantile Registry of registered in the Mercantile Registry of xxxxxx: Volume yyyy, Book z, Folio xx, Sheet yyyyyy, Registration x.

On the other hand, the user, registered on the website and whose purpose is to be a consumer and / or user of the same and / or contract the products or services of jabonalia.es . The consumer and / or user is responsible for the data provided to jabonalia.es    and therefore is responsible for the veracity of the data provided on this website.

PRICES

The prices published in the online store jabonalia.es  are in Euros. All prices include VAT applicable on the day of the order, any change in the VAT rate will be automatically applied to the prices of the products for sale in the online store jabonalia.es .
Offers on products for sale in the online store jabonalia.es  will be displayed in the “Offers” section or will be indicated in the product file and, if not indicated otherwise, they will be valid as long as they are displayed on the screen.
The discount vouchers will have a validity and special conditions for their use. Check the specifications of each voucher before using it.

OBJECT OF THE CONTRACT (DESCRIPTION OF PRODUCTS AND SERVICES)

The purpose of this contract is to regulate the relationship between jabonalia.es  and the consumer and / or user at the moment in which the latter gives their consent during the contracting process by accepting the corresponding box. (Box that, prior to its acceptance, will inform about these general conditions, legal notice and privacy policy of this website).

The contractual relationship of sale will entail the delivery in exchange for a certain price on the website of a product.

PAYMENT METHODS

When placing the order, the customer can freely choose to pay for the purchases made in the online store by:

  • Bank transfer:  The buyer to make the payment through this method must make a bank transfer (determining in the concept the reference of the order) within a maximum period of 3 business days from the placing of the order. The company reserves the right to cancel the order if it has not received confirmation of the transfer after said period. The bank account will be shown to the customer when he chooses this payment method.

  • PayPal: In order for the consumer and / or user to pay for their purchases through this system, they must have a PayPal account. For more information www.paypal.es .

  • Cash on Delivery :  Once the buyer places the order, jabonalia.es  will send it to the address established in the registry through our transport agency, which will charge you at the time of delivery of the package. Checks are not accepted, only cash. It is important that the consumer and / or user have the exact amount prepared, since the carrier may not have change

  • By credit or debit card through Paypal. Through this means of payment, the buyer will have to provide his card number, the expiration date and his CVV number It ‘s you I procedure does not provide the card number to jabonalia.es .

PRODUCT

The offers presented by the online store jabonalia.es  are valid within the limit of available stocks and the dates established for said offer. The online store jabonalia.es  reserves the right to modify the assortment of products depending on the difficulties imposed by its suppliers.

In the event that the selected product is not available as stock, on the product page the user can provide their email in order for the entity to contact the user once the product is available by email.

SHIPPING & RETURNS

Delivery times


The delivery time varies from 24-72 working hours depending on the day of the week that the purchase has been made, since deliveries are only made from Monday to Friday. All our articles are sent by express courier.

Orders are prepared the moment the payment has been confirmed and at the following times:

Monday to Friday from 9:00 a.m. to 12:00 p.m. Orders received outside of these hours will be prepared the next business day. No shipments are made on Saturdays, Sundays or holidays.

Shipping costs

  1. The products purchased will be delivered to the address indicated in the order.
  2. The purchase tickets will be sent to the email address indicated by the client in their registration in the jabonalia.es online store and can also be consulted in the registration account created by the client in the jabonalia.es online store.
  3. On Saturdays, Sundays and holidays there will be neither departure nor delivery of orders.
  4. Delivery will be made punctually under the responsibility of the carrier.
  5. An order is considered delivered when the carrier delivers the package, or packages, to the customer and the customer signs the delivery receipt document. It is up to the customer to verify the status of the merchandise upon receipt and indicate all anomalies on the delivery receipt.
  6. The price of shipments is reflected in the following table:
      
    PENINSULA€ 5
    BALEARICS9 €
    CANARY ISLANDS9 €
     POSTSEND 
    PENINSULA€ 5€ 5 
    BALEARIC ISLANDS AND CANARY ISLANDS9 €9 € 

Claim of undelivered orders

The consumer and / or user, after receiving an email that their order has been sent, if after a reasonable period of time they do not receive the product, they can contact  jabonalia.es  by phone (+34) 644013163, by contact form or by mail: info@jabonalia.es in order to clarify the cause of the delay.

Once the claim is obtained, jabonalia.es will contact the consumer and / or user in order to explain what happened and reach an agreement about what happened.

In the last case that  jabonalia.es  does not have availability of the contracted good, the consumer and / or user will be informed of this lack of availability and will receive  the amounts paid from jabonalia.es as soon as possible  .

Cancellations

If once the purchase is made, you want to cancel an order that has not yet been issued, you can do so as long as you indicate it through the contact form established for that purpose in the “contact” section or in writing to the email address info @ jabonalia .es, customer service form or by phone at the number (+34) 644013163 indicating the number of the order you wish to cancel.

Return policy

The consumer and / or user will have a period of 14 calendar days from the date of receipt of the product to return it without indicating the reason and without incurring any cost except the expenses related to the shipment that will be assumed by the consumer and / or user.

The following exceptions are established (among others) in the exercise of the right of withdrawal and that are expressly included in the Law on consumers and users, which are:

c) The supply of goods made according to the specifications of the consumer and / or user or clearly personalized.

d) The supply of goods that may deteriorate or expire quickly.

e) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.

f) The supply of goods that after delivery and taking into account their nature have been mixed inseparably with other goods.

The refund of the amount will be made through the same payment method with which the user made the purchase.


The returned product must be in the same conditions in which it was received, that is, in perfect condition and of course it cannot be damaged, beaten or with reliable evidence of use that prevents the sale of the same product again. To send it, it must be done in an appropriate packaging that protects it during the journey.

Process:

To exercise their right of withdrawal, the consumer and / or user has a period of 14 calendar days. To do this, they will fill in the form established for this purpose in the “My account” section or make another type of unequivocal statement in which they indicate their decision to withdraw from the sales contract.

Either by one means or another, your communication must contain the following information:

  • Your identification data: full name and address
  • Order number that appears on the invoice that has been sent to you together with the purchased good
  • Description of the good acquired
  • Your willingness to withdraw from the contract of sale
  • Communication date
  • If you send your request by non-electronic means (for example, postal mail) it must be signed.

From the date on which you notify us of your decision to withdraw from the contract, the consumer and / or user has a period of 14 calendar days to return to   jabonalia.es  the good purchased together with a copy of the invoice of buys.

jabonalia.es will communicate without delay to the consumer and / or user by email the acknowledgment of receipt of said withdrawal, with the shipping instructions by the consumer and / or user. Upon receipt of the product or the consumer and / or user has submitted reliable proof of the return of the good, jabonalia.es will deliver without undue delay the sums delivered by the consumer and / or user .

USER REGISTRATION

To browse the store and add products to the cart, it is not necessary to be registered. However, to make the purchase it will be necessary to register as a user. We will request your personal data to generate your client file, said data will be protected by virtue of the provisions of Law 15/1999, of December 13, on the Protection of Personal Data. 
With your user account you can make purchases and benefit from discounts, promotions and gifts that we offer to our customers.
In your account you can check the history and details of your orders, your shipping addresses, your means of payment, your discount vouchers, etc.

PURCHASING PROCESS

To buy in the online store jabonalia.es it  will be necessary to be a registered user and over 18 years of age.
Add all the products you want in your cart, then to make the purchase click on “Confirm”. We will ask for the shipping address and the customer address (you can use the same address for both).
Subsequently, you will be asked to choose the type of shipment, these rates are calculated according to the delivery address provided, with the total weight of the package and the duration of the shipment (urgent or ordinary).
Finally, you must choose the method of payment, either by bank transfer, cash on delivery, PayPal or with debit or credit cards.

GUARANTEE

Repair and replacement will be free of charge for the user. Said gratuity will include the necessary expenses incurred to correct the lack of conformity of the products with the contract, especially the shipping costs, as well as the costs related to labor and materials.

It is the customer’s obligation to deliver the defective merchandise by his means to be able to process the guarantee, once the guarantee has been received and approved, jabonalia.es will  proceed to replace the product by sending it to the customer freight prepaid, without costing the customer any additional expense .

The seller is liable for any lack of conformity that appears within a period of two years from delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.

CONTACT

At any time you wish, you can contact us to request more information or resolve your doubts.

The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user’s domicile.

jabonalia.es  © 2020.

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